Point B partners with retailers to enable new capabilities and improve the customer experience across mobile, internet and brick-and-mortar stores.
We help clients understand customer requirements, develop repeatable processes for their key product launches, and align the organization for success.
We help clients develop and implement an IT strategy that addresses the latest mobile applications, cloud infrastructure and ecommerce platforms.
We help retailers develop the capabilities they need to connect with customers across channels, including mobile applications, e Commerce platforms and the social programs.
We help our clients understand the needs of their customers, develop the strategies to deliver stronger relationships, and execute on these key initiatives.
We help clients build competitive advantage through superior talent management, leadership development, and organizational design.
There are over 1 billion mobile devices in circulation. Does your organization have the right mobile strategy? Read More
With a smartphone in hand, today’s consumers hold a global shopping mall in their pocket. Learn how to stay competitive in the digital era. Read More
Nothing in its brick-and-mortar success prepared the company for the massive response to Julep Maven. Read More
Learn how this retailer successfully upgraded its CRM system. Read More
By powering up its existing processes and change management, we helped this retailer increase quality, productivity, and skills. Read More
Learn how Point B helped this retailer launch a specialty-department loyalty program. Read More