Industry Expertise

Technology & Communications

We help technology, communications and internet companies – from early-stage to multinationals – improve operations, address challenges and opportunities, and execute on their critical initiatives.

Focus Areas

Acquisitions, divestitures, and joint ventures

We work with leading technology companies in target identification, due diligence, preparation for critical close and day-one activities and post-merger integration.

Service and product launch

We help our clients launch innovative new services and products for consumer and business markets.

Business intelligence

We help our clients develop actionable insights based on a deep understanding of business data. Our expertise spans from BI strategy to analytics to infrastructure design and execution.

Supply chain and operations

Point B helps clients solve complex strategic and operational problems, from implementing on-shore, near-shore and off-shore models—to developing strategies that balance cost, risks and rewards.

Customer care and support

Our consultants work with clients to develop new customer care competencies to improve the effectiveness and efficiency of their existing capabilities. From interactive voice response configuration to help desk operations, we help our clients realize the potential of their customer care investments.

Latest Insights

Best Practices for Contact and Call Centers

How do you balance the need to keep call center costs under control while at the same time meet your customers' expectations?   Read More

Driving Greater Return through Operational and Technical Due Diligence

In addition to financial and legal due diligence, buyers must complete technical and operational assessments to get a comprehensive view of businesses.   Read More

Case Studies

Building a New Company and New Value

It may seem like a good problem for a new company to have: serving over 850,000 customers in six states on Day One.   Read More

Helping a Leading Entertainment Company get Big Results

Point B helped this media and entertainment company uncover greater insight into consumer behavior and demand via big data.   Read More

Implementing Technology and Creating Change for Expedia

As the global leader in online travel, Expedia is continually creating new and better ways for travelers to use its website.    Read More

Helping a Global Technology Company Meet New Demand

Meeting increased demand meant examining the existing supply chain and building a new data center for digital downloads.   Read More

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