Point of View: How I Deliver
10 Essentials
I always make sure I have my Point B ‘10 Essentials’ that help me adapt to any situation and consistently deliver results.
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A Matter of Perspective
That same travel-related desire to gain, provide and maintain perspective directly translates into the tactics and tools I use to help deliver results for our clients.
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Asking the Right Questions
Establishing an early sense of clarity with our clients about where and how we can make the greatest impact is at the root of what separates good advice from misguided advice.
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Delivering on Your Promises
It is our daily interactions—keeping our word and following through with our clients—that build trust and confidence in us.
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Delivery as a Team Sport
While it is important to staff your team with people who have the right skill sets, it's also important to consider the team as a whole.
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Get Cooking
Following recipes is not what we do. We lead, which means critically thinking through all the steps and making smart adaptations where they’re needed.
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Keep It Simple
How often do you look back on a situation and think, ‘I wish that would have been more complicated?’
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Let Golf Be Your Guide
Every person I have ever worked with, regardless of title, pay grade, role, industry or years of experience, wants nothing more than to be able to hit their own professional ‘shot’ without someone rudely interrupting or stepping all over them.
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Mindshare on Steroids
I view the ability to add perspective and knowledge available through our collective wisdom as ‘mindshare on steroids,’ effectively applied even in those situations where I am knowledgeable about a certain deliverable or process.
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Moving to Clarity
I cannot say whether it is the figurative or actual distance that a run puts between me and the problem that is beneficial but I can tell you that, more often than not, a run helps me find clarity.
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Own the Feedback
The term ‘feedback’ tends to carry negative baggage. In my context, feedback is an atmosphere where insight is openly shared and viewpoints are challenged. I believe an environment of continual feedback leads to increased overall team performance and personal growth.
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Packing My Backpack for Success
If you fail to prepare, you are preparing to fail. Therefore, for each new project or problem I take on, I pack my bag with what I need to help my client succeed, starting on day one.
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Serious Play
Innovating requires a sense of playfulness, a passion for bringing value and the ability to bring a set of ideas into a cohesive and plausible plan of attack.
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Telling the Truth
My college tennis coach used to say, ‘The truth hurts less than losing does.’
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The Power of Objectivity
My clients have all quickly recognized that, as a Point B leader, I have no agenda other than the successful delivery of my project.
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Thinking Like a Scout
We don’t bring heavy methodologies, proprietary software systems and armies of analysts to solve a client’s problem. We do bring a clever person or two, their experience and know-how.
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