Retail Health & World-Class Service
Learn about Lisa's role at Point B.
Meet Lisa Shim, a Portland-based Customer Executive and co-leader of Point B’s Retail Health practice. Anyone who has been lucky enough to cross paths with Lisa knows that she’s one of the most energetic, motivated people they’ll ever meet. Her deep industry insight and dedication to success are what continue to drive our world-class service to the next level. Below, get to know more about Lisa’s career journey, what her experience has been like in her 14 years at Point B, and how she spends her time outside of work.
Thinking back to 2009, why did you join Point B?
I joined Point B because I had a really great experience during the recruiting process. Each person I spoke with had such a unique take on what they got out of working at Point B, and yet the consistent threads of respect for each other, humility in service of others, and desire to make things better steadfastly rang true. Those values struck a chord within me.
Speaking of our people, how would you describe our team and company culture?
I would describe the people at Point B as smart and capable professionals who love to have fun, and who don’t take themselves too seriously. When things inevitably get tough in life, I know that I’ll have many people beside me who want to do the right thing, don’t mind getting their hands dirty, and genuinely get jazzed about solving problems.
You’ve held many different roles – both customer-facing and providing internal support – can you share a little bit more about your Point B career journey?
I have spent my career at Point focused on one thing: Serving our customers. But it just so happens that I was able to do this in different roles. Those roles have been as a consultant, account leader, portfolio leader, geo leader, executive, human-centered design instructor, foundations partner, 1:1 partner, and probably a few other roles I am failing to mention. I have found that regardless of whichever role I happen to be in at the time, the dedication to our customers and each other has stayed constant. Currently, I serve as a Customer Executive in Point B’s Consumer & Retail practice. I also co-founded and co-lead our Retail Health practice at Point B.
Point B’ers are known for their collaboration, for making connections and drawing insights from seemingly disparate things. Can you share a little bit more about how this is coming to life in Retail Health?
Our Retail Health practice is focused on helping customers deliver healthcare in innovative, consumer-centric ways to achieve better health outcomes. We’ve brought together our greatest thinking in retail, healthcare, and technology to bring our best at this disruptive intersection we’re seeing in the market.
We’re leaning into this strategy because when it comes to improving health and wellness, we believe it’s critical to keep the consumer at the center. We recognize that we have the opportunity to improve health equity and outcomes for everybody, but especially for those who have historically been underserved in our communities.
What are you most excited about for the future?
I am most excited about how our Retail Health industry team is forming. We’re coming together across different parts of Point B to show up as “one” for our customers. Sometimes, the simple act of collaboration can result in much-needed disruption, and we’re delivering some of the best work I’ve seen in my career. It’s an awesome thing to behold and to be a part of, and I’m incredibly grateful for the chance to improve health equity and outcomes for all.
Where can we find you outside of work?
You can find me spending time with my family. That usually means cooking, shuttling our two girls to hockey practice, hiking, being a business partner in our boy’s pretend pizza parlor, or lying in wait to see if the garden is going to produce anything edible this year. The garden is not looking too promising so far, but there’s always next year.
Early bird or night owl?
Night owl. No question.
Go-to indulgence?
Watching k-dramas. Oh, and chocolate.
Favorite day of the week?
Yes.
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