by Kai Andrews, Erik Steffensen

Four-step process helps navigate the next normal, keeping safety, equity and choice top of mind. 

Point B, a consulting firm that puts humans at the center of change, has launched a Back to the Office process, helping organizations bridge the gap between their emergency response plans and normal operations, including the current recovery from COVID-19. The holistic, four-step process enables a structured return to the office once regulatory restrictions are lifted, with specific considerations for the human, machine, physical and digital dimensions of the workplace.     

Kai Andrews and Erik Steffensen, Point B Workforce Experience Principals leading the solution development explain, “As we partner with organizations across the country on next steps for returning to the office, we know there will be a series of phases that will transform if, when and how people experience work. The first phase, enabling mass remote work approaches, has already passed us by. Office workers around the globe are working from home and are managing an unprecedented work/life balance challenge. Processes and habits have been broken and reconstructed in real time, and new skills have been forged from struggle. Now that governments are easing shelter-in-place restrictions, companies are evaluating how to return their workforce to the office. We deeply understand the need and have developed a holistic approach to help workers return to the office and continue to recover and thrive.” 

Point B’s Back to the Office process emphasizes an empathetic approach that puts the human, the worker, at the center of all decision-making. It offers the following:  

Development and execution of a plan focused on safety, equity and choice in returning workers to the office 

Acknowledgment that large-scale remote work styles are here to stay and that companies must evolve their ways of working 

Strategies to use this experience to help create a more resilient, agile and engaging operating model for employees 

“Pre-COVID-19, organizations largely operated in-person by default,” Andrews and Steffensen continued. “COVID-19 has forced a short-term default to remote operation and created new capabilities and challenges for workers and leaders. Companies that can capitalize on this shock and combine these two ways of working into a balanced operating model that fits their culture will thrive in the next normal. Our process helps companies find and transition to that balanced model.” 

To learn more about Point B’s Back to the Office framework, please visit: