Challenge

Each year, an estimated 1.5 million Americans are affected by medication errors—a healthcare problem that can have serious, even fatal consequences. It’s a challenge that many healthcare organizations are working to overcome. MultiCare Health System, a group of four hospitals in southwest Washington, embarked on large and complex initiative to improve patient safety using the barcode on each patient’s wristband. MultiCare engaged Point B to lead this initiative, which included four interrelated projects with many diverse stakeholders, workflows, and technology vendors.

Choosing the best solution

To ensure that all stakeholders had a voice in defining requirements for the bedside barcoding solution, Point B brought together and led a cross- functional team including pharmacy, nursing, IT, facilities and process improvement. Point B led the team in evaluating RFPs, making site visits to see the systems in action and weighing diverse factors such as functionality, cost, performance, integration and impact on workflows.

Rolling out system-wide success

Once the technology was selected, Point B led vendor contract negotiations for the bedside barcode solution and orchestrated the rollout across MultiCare’s four hospitals.

Point B began by developing a pilot implementation at Allenmore Hospital. The pilot included testing and working closely with the hospital’s leaders to plan workflow training for the pharmacy and nursing staff. Once the Allenmore pilot was complete, Point B led the system implementation across MultiCare’s other three hospitals. At the same time, Point B managed the three related projects, which culminated in the launch of MultiCare’s new, end- to-end medication delivery system and the integration with the organization’s electronic medical record system.