by Patrick Kathmann

Challenge

For one large hospital in the Midwest, completing the first phase of the Meaningful Use program proved difficult. The hospital lacked the resources and structure to complete stage 1 of the program, and it stood to lose in excess of $13M if it did not quickly ramp up its efforts. The program scope consisted of over 300 healthcare providers, clinicians and support staff, who needed to learn and adopt the new workflows and provide reporting and documentation to prove it.

Structured for success

The hospital turned to Point B for healthcare leadership, subject matter expertise and execution. Point B took a look at the hospital’s existing quality programs and determined that rolling the new program in with existing programs was the clearest path to success. That approach reduced workflow impacts and made it easier for physicians and other hospital staff to take the training and adopt the technology.

Point B developed an operating model and governance structure for the program, complete with training, reporting and communications, and achieved the following:

  • Developed a clinical informatics governance structure across operations, IT quality and finance groups.
  • Led the workflow change efforts across 20 practice areas and more than 300 participating providers and the hospital.
  • Drove requirements gathering, design, build and test efforts for both stage 1 and stage 2.
  • Acted as liaison between the physicians, executive leadership, IT, finance and training groups to ensure stakeholder alignment.

Meaningful results

As a result of Point B’s work, the hospital achieved a 95 percent compliance rate, with more than 250 healthcare providers adopting EHR technology. Data is now stored in a structured format, enabling healthcare providers and patients to share patient data, while protecting personally identifiable information. Point B delivered standardized, actionable reporting to the hospital for practice managers, physicians, and executive leadership, making it easy for the hospital to track its progress and determine next steps. Workflow impacts were also reduced and adoption was increased.

With Point B’s continued assistance, the road is clear for compliance with stage 2 and beyond—having established a foundation and accountability imbedded in continuous quality improvement.