by Matt Hargis

Challenge

Thrilling ski terrain, legendary snow, the fourth-largest winter playground in North America is a favorite destination for avid skiers and snowboarders. Recently, the Utah resort’s owners saw the opportunity to elevate the winter experience to new heights. Their vision? An ambitious resort-wide makeover including 300 acres of new ski terrain, a state-of-the art chairlift, a relocated gondola portal, major snowmaking enhancements, a “Ski Beach,” and a flock of new restaurants. The challenge? An equally ambitious timeframe. The popular ski resort engaged Point B to help make its vision a reality within a single summer construction season.

Re-creation in record time

We designed a comprehensive plan for the resort that quickly turned 30 complex, disparate projects into an integrated program structure. The plan included all associated management processes—from budget and contract management to entitlement processing—and established clear lines of sight across the program. This integrated approach enabled each project to progress while “connecting the dots” among projects as needed. Working closely with resort leadership, we established clear program governance—beginning with an Executive Steering Committee that met weekly to receive our status updates and discuss any emerging issues. We assessed and addressed resource gaps at the outset, and also tapped the ready resources of resort staff that brought valuable company knowledge to the table, and we mentored them as needed. Twice-weekly meetings of all project leads created a tight-knit program team with a handle on the many moving parts.

Open communication was key. The program structure led to a culture where people felt free to discuss issues, interdependencies and risk. We also served as a single source of accountability for the program, which included more than 40 general contractors at its height. As program manager, we facilitated informed decisions, avoided a lot of typical re-work, made efficient use of everyone’s time, and prevented issues from becoming problems that could slow progress.

One season; 30 successes

In a single construction season, the resort completed a slate of revenue boosting projects that would normally take two or three years. The impact on their resort brand is clear: In its annual reader survey, SKI Magazine has ranked the resort among the Top 10 ski resorts in North America for two consecutive years. Going forward, the resort has the internal project execution expertise to do more of this work— another valuable asset for a company that is passionate about continuously enhancing its resort experience.