Point B is uniquely positioned to bring expertise and a strong point of view to critical business topics. Learn more about what matters to you most in our latest insights.

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What We Do

Industries

Insights

Customer Experience

Sustain and Extend Care Delivery During Crisis and Beyond:…

Insights

Workforce Experience

Inclusion in a Virtual Workplace

Insights

Customer Experience

Telehealth: The Platform is Burning

Insights

Customer Experience

Pull Out the Stops to Support Your CSRs

Insights

Operations Excellence

Achieving Rapid and Sustainable Cost Reduction

Insights

Operations Excellence

Crisis Impacts: Protecting Your Supply Chain

Insights

Customer Experience

Your Mission Matters More than Ever

Insights

Operations Excellence

Responsible Sourcing: Maximizing Supply Chains to Drive…

Insights

Healthcare

Stories vs. Status

Insights

Project & Program Leadership

Aligning Sales and Marketing to Become a Customer-Centric…

Insights

Retail & Consumer Goods

Are Merchandising Innovations Reducing Profit Margin?

Insights

Financial Services

The Best Cyberdefense? A Good Offense.

Insights

Growth Investments

Behind the Scenes: Creating Impact with Stories that Put…

Insights

Customer Experience

Frontline Investments that Benefit Your People and Your…

Insights

Growth Investments

Most M&A Deals Come Up Short. Could Better Product…

Insights

Operations Excellence

Do Investors See Your Company’s Full Value?

Insights

Project & Program Leadership

Empathy is More Critical than Ever

Insights

Workforce Experience

The Art of Flexibility

Insights

Healthcare

Putting the Creative Brain to Work in Healthcare Facilities…

Insights

Project & Program Leadership

Flex Work During Epidemics and Disasters: 5 Things to Do…

Insights

Growth Investments

Change is Coming to Financial Services. Are You Prepared?

Insights

Operations Excellence

Are You Doing Agile the Wrong Way?

Insights

Project & Program Leadership

Build Data Literacy to Make Data a Competitive Advantage

Insights

Project & Program Leadership

Is Business Getting Better Every Day?

Insights

Workforce Experience

The Truth Behind the Benefits of Robotic Process Automation

Insights

Operations Excellence

Why Your Competitor’s Organization Structure is Not for You

Insights

Growth Investments

Managing Cybersecurity Risk during a Merger or Acquisition

Insights

Technology & Communications

Good-bye, Data Center

Insights

Workforce Experience

Five Mistakes that Destroy the Efficiency of Your Remote…

Insights

Retail & Consumer Goods

Pricing and Product Intelligence Fuels Food Company Growth

Insights

Organizational Change

Why the Future of Work Looks Different for Everyone

Insights

Investing without Results?

Insights

Ecosystem Thinking: Next Level Transformation

Insights

Redefining Brand Experience for the Relationship Era

Insights

Design Thinking (Still) Matters

Insights

Strategy

Do Your Customers Suffer from a Case of Mistaken Identity?

Insights

Organizational Change

Remote Work: Six Guiding Principles

Insights

Financial Services

Mergers and Acquisitions Outlook 2019

Insights

Technology & Communications

The Way to Thrive in Volatile Times: The 5 Dimensions of…

Insights

What is CCPA?

Insights

Technology & Communications

Put Your Cloud Migration to the Test

Insights

Project & Program Leadership

The Future of Work: What You Need to Know

Insights

Project & Program Leadership

Reorganize Your Business with the Future of Work in Mind