This quarter, the Point B Blue Standard Award honors Lisette Lejnieks, a Portland-based principal in our Organizational Effectiveness (OE) practice who wins raves from customers and associates for helping them achieve big, ambitious goals.
"Lisette routinely goes above and beyond in everything she does," said Point B associate Patrick Keenan, who nominated her for the award. "Whether it's establishing herself as a trusted advisor with customers, supporting business development pursuits, providing feedback on key deliverables, or helping strategize for a key buyer meeting, Lisette is on it. She is always about doing the right thing for the customer and our company."
In her 10 years at Point B, Lisette has worked across a variety of industries, leading holistic transformation initiatives in healthcare, consumer products, financial services, government, high tech, and non-profit sectors. She has become a highly-respected source of expertise at the critical intersection of people and strategy, building winning relationships with customers.
"Lisette is a standard bearer both in what she delivers and how she delivers," said Tammy Munson, OE practice director in Seattle. "She executes on our most important strategies. She has knocked it out of the park with respect to our priorities this year in Delivery Excellence and Sales Excellence. She forges ironclad relationships and gets unsolicited praise from some of our most demanding customers."
Lisette literally goes the extra mile to meet customer needs across Point B. At a moment's notice, she stepped into a critical role for a strategic customer in our Boston market to ensure the success of the OE portion of a demanding engagement. Her willingness to take on that role was essential to assuring delivery excellence and upholding our brand. She has worked in more than half of our markets to take on challenging engagements with sound judgment and a high-EQ style that wins customers' confidence wherever she goes. In turn, she says, she gains perspective and inspiration from the diverse customers and associates she meets along the way.
Inside our OE practice, Lisette mentors senior associates, orients new associates, and helps set up challenging engagements to succeed as a solution architect and advisor. She was instrumental in guiding our early Expert Velocity (EV) partners, projects and methodologies to success. Today, EV delivers more than 30 percent of our OE work, fueling healthy growth with the flexibility to meet increasing customer demand.
Her ownership mindset is "just the way I operate," she says. "I work to find that balance that works for us and for our customer, and that builds our relationship for the future. It's not just 'one and done.'"
In the end, it's all about people. "The core of my philosophy is that happy, inspired people do their best work. So the more we can collaborate and lift each other up, the better it is for everyone."