Experienced helping companies improve their digital effectiveness, business strategy, and customer experience. Expertise in digital strategy across the customer funnel including customer experience journey mapping, technological and organizational capability assessments, future-state roadmap development, brand positioning, campaign management, and market evaluation. Advanced facilitation expertise, with skills in strategy formation, project management, human-centered design, and agile methodology.
- Volunteer, Everytown for Gun Safety
- Volunteer, Mom's Demand Action
- Annual Participant, Run of Hope for Seattle Children's Hospital
- BA, cum laude, Seattle Pacific University
- LUMA Institute Certified Practitioner of Human-Centered Design
- Driving Digital Transformation at a Public Radio Station — Case Studies