Extensive cross-industry experience in assessing digital, eCommerce and marketing capabilities and leading initiatives across strategic visioning and roadmapping, organization design, process improvement, and technology enhancements.
B.S., Marketing, Indiana University
- Transforming E-commerce for an Elevated Customer Experience — Case Studies
- Is Your Culture Truly Customer-Focused? — Insights
- A Service Blueprint for Delegated Medicare HMO — Case Studies
- Accelerate Your Digital Transformation — Webinars
- Healthcare Payers: Accelerating member growth and retention by addressing the customer experience — Webinars