Experience

I am a customer fanatic with deep, rich experience in project/program management, delivering multiple software, hardware, digital, infrastructure and contact center projects. I have delivered multiple successful projects and programs within the IT Tech, Software, Mobile, Market Research, Automotive, Quick Service Retail (QSR), Logistics and Manufacturing industries. Additionally, I worked within the insurance industry for more than 13 years optimizing the customer experience.  

Community Involvement

Call Center Networking Group (CCNG)
International Customer Management Institute (ICMI)
Colon Cancer Alliance
Make a Wish 

Education

Bachelor of Science, Business Administration, Arizona State University