Healthcare consumers, like all other consumers, want choice, convenience, quality and access. While retailers know how to meet those consumer needs, this is a new concept for many in the healthcare industry. Providers and health plans have the unique opportunity to leverage the tough lessons learned from other industries. In fact, they can create more meaningful customer relationships and get a leg up on the competition by combining proven consumer strategies with the abundance of patient and member data available, improving consumer experiences and clinical outcomes, while reducing the cost of care and increasing revenues and profits. In this webinar, learn best practices and real world examples of consumer strategy from other industries.