Healthcare is facing the largest workforce crisis in known history. Physicians, nurses and other caregivers were experiencing high burnout from issues that existed prior COVID-19. Now burnout is exacerbated by the pandemic.  

Hear from Mary Cranstoun, Senior VP of Talent Acquisition and Total Rewards, Mark Smith, VP of Workforce Strategy and Analytics, and Michelle James, Executive Director of Providence Nursing Institute at Providence, on the current challenges, the short-term tactics and long-term strategies, and what is the future of the care delivery workforce. Sicely Donaldson, Managing Director of Health and Life Sciences, and Karen Curtis, Provider Principal, from Point B lead the conversation and share their experiences.

Meet the Speakers

Mary Cranstoun, Senior VP of Talent Acquisition and Total Rewards at Providence:  Mary Cranstoun is the Senior Vice President, Total Rewards and Talent Acquisition for Providence. Mary has been with Providence since June of 2010 and has over 30 years of HR experience with most of her career leading teams in benefits, compensation, and talent acquisition.

Mark Smith, VP of Workforce Strategy and Analytics at Providence: Mark Smith serves as the Vice President, Workforce Strategy & Analytics for Providence. In this role, Mark and his team have responsibility for advancing Providence’s approaches to selecting the best talent, getting caregivers to top of practice, improving workforce capacity, enabling work through automation, and upgrading analytics and insights capabilities.

Michelle James, Executive Director of the Providence Nursing Institute: Michelle has worked for Providence for 35 years, currently as Executive Director of the Providence Nursing Institute. She started her nursing career at St. Joseph Care Center in Spokane, and moved to Everett, WA, working at Providence Regional Medical Center Everett in many roles. She is the president of Washington Center for Nursing (WCN) and actively involved in the community and other philanthropic organizations.

Karen Curtis, Healthcare Executive at Point B: Karen Curtis is a Customer Executive in Healthcare at Point B with over two decades of experience in leading complex, strategic business initiatives for hospitals, health systems and physician organizations. She has been with Point B for over 20 years and was named one of the Top 25 Consultants in the Nation by Consulting Magazine.

Sicely Donaldson, Managing Director, Health and Life Sciences at Point B: Sicely Donaldson is Managing Director of Point B’s National Health & Life Sciences Practice. She has over 25 years of deep experience in provider, payer, community and state-based health organizations, where she has guided leaders through organizational transformation, complex change and mission critical strategies. Sicely is recognized as a Top 50 Healthcare Consultant in the Nation by the Consulting Report.