To Go Agile, or Not to Go Agile?
Considering Agile? Ignore the hype and get educated. Examine Agile practices to see if they match up with your organization, project and particular business need.
Successful Data Governance Starts with Your People
Where to begin on a mission to adopt a data governance model? Start with your people.
Best Practices for Contact and Call Centers
How do you balance the need to keep call center costs under control while at the same time meet your customers' expectations?
Agile Outside the IT Department
How is Agile implemented beyond the IT department?