Anna Norris
Vice President, Industrials & Mobility
Industry
Energy & Utilities
Making Large-Scale Change More Manageable Across Utility Operations
Utilities are challenged with updating aging infrastructure, core systems, and customer experiences while managing growing service demands, workforce shifts, and regulatory pressure. But transformation efforts often become disconnected across the business, making modernization harder to prioritize, scale, and sustain over time.
We help utilities improve coordination across systems, field operations, and day-to-day workflows so change can be implemented in more structured, measurable, and sustainable ways.
$2M
ANNUAL SAVINGS THROUGH OPERATING MODEL ALIGNMENT & TEAM RESTRUCTURING
$985K
COST SAVINGS FROM CONTRACT OPTIMIZATION
Segments We Serve
Distribution & Transmission
Aging infrastructure, reliability pressures, DER growth, and EV demand are forcing D&T organizations to modernize safely and faster. We help utilities align OT and IT, streamline field-to-control-room operations, and enable ADMS capabilities including OMS/DMS, FLISR, switching, and DER visibility while driving adoption through program and change management.
Infrastructure & Technology
Utilities are balancing capital programs, cybersecurity risk, vendor ecosystems, and legacy platforms while under pressure to deliver faster outcomes. We help modernize technology execution by aligning business and IT roadmaps, streamlining platforms, and enabling data, cloud, and integration capabilities that improve performance and customer experience.
Utility Adjacent & Services
Utility-adjacent organizations including EPCs, OEMs, and energy providers are navigating growth and M&A while managing disconnected systems and operations. We help accelerate integration by aligning operating models, standardizing workflows, and enabling digital execution and reporting that reduce friction, improve scalability, and strengthen customer outcomes.
Improving Customer Visibility by Connecting Fragmented Utility Data
A regional utility cooperative relied on disconnected systems and siloed customer data across multiple business lines, limiting visibility and slowing decision-making.
See how Point B helped unify customer and operational data into a centralized platform, improving customer insights and enabling more informed business decisions.
How We Deliver Results
Business Performance
We redesign and automate work across grid systems, field service, customer operations, and enterprise functions. Better coordination across utility teams helps providers improve reliability, reduce inefficiencies, and manage workforce transitions while supporting more profitable long-term growth.
This work includes:
- Operating model and process redesign
- Workflow automation
- Workforce change & adoption
- Performance management & decision enablement
- Transformation execution & orchestration
Data, Technology & AI
We connect data, AI, and digital platforms across utility infrastructure, customer channels, and core business systems. By embedding real-time insights into day-to-day utility workflows, we help providers improve customer response, strengthen reliability, and make faster, smarter decisions across complex energy networks.
This work includes:
- Technology modernization & system integration
- Data foundation & engineering
- Data governance & responsible AI
- AI implementation & activation
- Applied AI & custom solutions
Insights
Our Experts
Our Energy & Utilities experts bring experience across utility and infrastructure environments, with deep understanding of field operations, workforce change, and the complexity of large-scale utility environments.
Jay Parks
Senior Client Partner, Industry
BJ Fineman
Director, Consulting
Natalie Timpone
Delivery Excellence Leader
Point B operates like a true partner. They understand the operational realities utilities face and bring a thoughtful, hands on approach to solving complex challenges. Their ability to connect strategy, technology, and day to day operations helped us move faster, improve coordination, and position the organization for long term success.
Senior Executive
Leading Electric Utility