Kirsten Markley
Vice President, Consumer & Retail
Industry
Consumer & Retail
Driving Profitable Growth in a Competitive, Unpredictable Market
Consumers are less loyal, AI is reshaping how people discover and buy products, and niche competitors are capturing wallet share faster than many brands can respond. Meanwhile, supply chain volatility and rising costs continue to pressure margins and growth.
We help brands and retailers modernize technology, connect data, and apply AI to improve product, marketing, merchandising, fulfillment, and customer experiences. The result is faster execution, better visibility, increased margin and more agile responses to changing consumer demand.
$4M+
ANNUAL COST SAVINGS FROM ORDER MANAGEMENT AUTOMATION
$20M
REDUCTION IN SOURCE SPENDING
$40M
COST SAVINGS THROUGH MERCHANDISING OPTIMIZATION
75%
IMPROVEMENT IN PRODUCT DATA QUALITY WITH AGENT-POWERED WORKFLOWS
Segments We Serve
Consumer Brands
Footwear, apparel, accessories, consumer packaged goods and home goods are balancing long product cycles, global sourcing complexity, and rapidly shifting consumer preferences. As demand changes due to consumer preferences and AI, it becomes harder to adjust product mix and understand which products are performing and how to improve inventory performance.
We help brands improve product planning, merchandising and fulfillment with modern technology, data optimization and AI, while keeping the consumer at the center.
Retailers
As online and in-store experiences become increasingly connected, retailers are balancing inventory, pricing, and customer experience across every channel. AI is reshaping commerce, consumers are shopping more fluidly, and personalization is becoming harder to maintain at scale.
We help retailers use data and AI to personalize experiences, improve pricing and inventory decisions, and create more seamless shopping experiences across online and in-store channels.
Cutting $4M In Annual Costs With Intelligent Automation & AI
SanMar’s wholesale order operations relied on manual processes that slowed fulfillment and increased labor cost. We implemented intelligent automation and AI to streamline order processing, improve accuracy, and reduce manual effort across the business.
See how automation helped SanMar save more than $4M annually while improving operational efficiency.
How We Deliver Results
Business Performance
We redesign and automate workflows across merchandising, inventory, planning, and supply chain functions. Across complex global operations, better coordination and visibility help brands reduce cost, improve operational efficiency, and drive more profitable growth.
This work includes:
- Operating model and process redesign
- Workflow automation
- Workforce change & adoption
- Performance management & decision enablement
- Transformation execution & orchestration
Data, Technology & AI
We modernize technology and connect data and AI across merchandising, pricing, inventory, and customer experiences. Embedded insights and AI help brands leverage consumer data, understand what's driving performance, and stay ahead of how buying behavior is evolving.
This work includes:
- Technology modernization & system integration
- Data foundation & engineering
- Data governance & responsible AI
- AI implementation & activation
- Applied AI & custom solutions
Case Studies
Our Experts
For more than 30 years, our Consumer & Retail experts have with brands and retailers across the full complexity of modern commerce. from global supply chains and product operations to connected retail and data-driven decision making.
