Rich Faltot Named 2024 Top Consultant in Client Services by Consulting Magazine

Companies large and small rely on consultants like Rich Faltot to help ensure that their customers have the best possible experience and that their employees have access to the most intuitive, efficient, and reliable technologies. As a leader and expert in the consumer and retail industry with nearly 20 years of experience, Rich has been recently named a 2024 Top Consultant in Client Services by Consulting Magazine.

Rich has spearheaded the growth and success of Point B’s world-class service to convenience chain and multi-unit restaurant businesses. He recently led the transformation of a restaurant technology stack and a complete overhaul of how the brand conducted business. The project included a transformation strategy, software selection, software implementation, change management, and deployment.

And even with 2 decades under his belt of expertise and leadership in consulting, this is just the beginning for Rich. He navigates the convenience chain and multi-unit restaurant industry, searching for challenges and areas of improvement, and elevates it for customers, employees, and company leaders.

If there's one characteristic that stands out for Rich when it comes to embodying his new title as a 2024 Top Consultant for Excellence in Client Service, it’s compassion. As a trusted advisor, it’s not just his project management or problem-solving skills that make him one of the best, it’s his ability to connect with people. Rich makes others feel heard, validated, and supported. These skills have been engrained in him from his time as both a military commander and father.