Training Program Building Blocks
Training should empower your frontline workers, no matter their tech skills. Start with these 4 steps to build an end-to-end strategy that covers everything from initial adoption strategies to ongoing support.
- Assess Workforce
- Map Learning Journeys
- Develop Training Content
- Create a Change Management Playbook
First, assess new technology solutions at the feature level to measure efficacy and ROI and determine frontline workers’ readiness to adapt and implement new tooling.
Customize “learning journeys” based on user research to meet the unique needs of frontline workers across diverse facilities and retail locations. For example, training requirements for a prep cook will likely differ from those of a manager working with customers out front and troubleshooting issues as they arise.
Develop engaging and interactive training to maximize the adoption of key systems and processes across your workforce. Training should be delivered through various methods, including hands-on experiences, live or virtual instruction, recorded instruction, and printable resources for ongoing reference.