Today, we're taking the next steps to help them operationalize their omnichannel investments. 

Project Outcomes

Our client was relieved to learn that their omnichannel strategy had tremendous potential once their organizational structure was aligned to support it. Our unbiased perspective uncovered barriers and ways of working that had prevented progress.  

Untangling the current state and building a cross-functional governance structure helped our client better understand their organization, prioritize near-term wins and envision future state planning.


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