Get to Know Customer Director Ken Chieh
Learn about Ken's role and what he loves most about his job.
Our people put others first, bringing deep dedication to our customers, communities and each other. Longtime Point B’er Ken Chieh embodies this ethos in all of his interactions. A Customer Director in our Media & Tech Industry Practice and leader of our So Cal Geo, Ken partners with people to help them innovate and find a sustainable path forward. Learn more about Ken’s Point B journey, how he builds an intentional culture of learning and growth, and what excites him about the future.
Why did you join Point B?
I started my career consulting for a Big X firm. I loved helping customers but wanted more work/life balance and moved into the tech industry to support the product development lifecycle. About 10 years ago, my consulting itch came back and I started looking for my next opportunity. I wanted to work for a company that delivered great work for customers, had an emphasis on employee empowerment and allowed me to maintain my work/life balance. Point B checked all of those boxes for me then and still does today.
Tell us a little about your current role as a Customer Director on our Media & Technology team.
There are three key components of my role. First and foremost, I support our customers. I oversee a portfolio of Media & Tech customers and am continuously partnering with them to ensure we are able to help solve their most strategic challenges. Which goes hand-in-hand with overseeing our delivery. I work closely with our Account Leaders to ensure we are delivering solutions at the highest level possible. We have really smart people here at Point B, it’s rewarding to see how our people bring their expertise and innovation forward each day. And third, is overseeing the professional development of folks on my team. I’m a true believer in empowering people and giving them room to learn and make mistakes. It’s rewarding to see my team members embody an entrepreneurial mindset and take ownership over their career trajectory. It not only helps them advance, but brings deep value to our customers.
How would you describe the culture across your account teams?
My leadership style is all about embracing collaboration with openness and transparency. I want people to feel like they can get involved in and experience every aspect of an account – growth, planning, delivery and building team culture. I want to instill a sense of empowerment so that every team member – from industry, management consulting services (MSC), solutions or operations – can be honest and bring forward their suggestions.
Can you share details about some of the challenges Point B’ers are helping to solve at your customer?
Just like many industries, our customers are transforming the way they do business. We’re seeing a lot of Mergers & Acquisitions happening too. Overall, Media & Technology companies are trying to figure out how to capitalize on uncertainty or how to make internal structures more lean and competitive. We’re working with them on optimizing their streaming services, putting process improvement and automation in place, and across all aspects of M&A from pre-merger due diligence to post-merger integration support.
What’s one of the most memorable moments you’ve had here at Point B?
My first Getaway. We talk a lot here at Point B about how we are one big family – working hard and playing hard. I truly experienced this at my first Point B Getaway where we put “work talk” and titles aside to spend time getting to know each other as people and peers. It was an inspiring environment.
What is the most fulfilling aspect of your job?
Building a culture of trust. I love working with smart people and creating space where we all feel comfortable collaborating and innovating together. This entrepreneurial spirit and ownership mindset is something I love to cultivate on my teams.
What’s next for your career? How is Point B helping you get there?
I’m excited to continue to grow our Media & Technology practice and help our customers to solve their most complex challenges. And also helping to prepare the next wave of leaders who will help lead Point B – and our customers – into the future.
What about others looking to grow in the Media & Tech industry – any advice to share?
Don’t be afraid to fail and make mistakes. That is truly the best way to learn. Take risks, especially early in your career. Be open and enjoy the process. And don’t let hierarchy get in the way of learning from leaders – reach out and get advice to help you on your journey.
What about outside of work? Where can we find you?
Spending time with my three kids. And when I get alone time, I love kickboxing, playing basketball and cooking something on the grill.
Thank you for sharing your expertise with us, Ken!
